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Made for the nights you don’t forget. Shop NOC Life.
Returns & Exchanges Policy
Effective Date: 5/12/2026
Website: https://www.noclifeapparel.com/
Business Name: NOC LIFE
At NOC LIFE, we stand behind our products and work hard to deliver quality apparel and accessories. Because many of our items may be limited releases or specialty designs, we maintain a strict returns and exchanges policy.
By placing an order with NOC LIFE, you agree to the terms below.
1. All Sales Are Final Unless Item Arrives Damaged or Incorrect
All sales are considered final unless:
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You received the wrong item
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Your item arrived damaged
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Your item has a clear manufacturing defect
We do not accept returns or exchanges for:
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Buyer’s remorse
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Wrong size ordered
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Preference changes
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Accidental orders
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Minor variation in color or appearance caused by screen/device settings
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Items that have been worn, washed, altered, or used
2. Return Request Window
If your order arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery.
Requests made after 7 days from the confirmed delivery date may not be approved.
To request review of an issue, customers must provide:
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Order number
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Full name used on the order
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Clear photos of the item
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Clear photos of the packaging, if applicable
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A brief description of the issue
3. Item Condition Requirements
To be eligible for review, the item must be:
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Unworn
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Unwashed
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Unused
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In original condition
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Returned with original tags and packaging, if applicable
Any item showing signs of wear, washing, odor, staining, damage caused after delivery, or alteration will be rejected.
4. Exchanges
Exchanges are only considered if:
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You received the wrong item
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The item arrived damaged
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The item has a verified manufacturing defect
We do not offer exchanges for sizing issues or personal preference. Customers are responsible for reviewing product descriptions, sizing details, and product images carefully before placing an order.
If an approved exchange is granted, it will be for the same item only, subject to availability. If the item is no longer available, store credit or a refund may be issued at our discretion.
5. Refunds
Refunds are only issued if a return request is approved due to:
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Incorrect item sent
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Damaged item on arrival
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Verified manufacturing defect
If approved, refunds will be issued to the original payment method only after the returned item has been received and inspected, if a return is required.
Original shipping charges are non-refundable unless the return is due to our error.
6. Return Authorization Required
Do not send items back without approval.
Any return sent without prior authorization may be refused or discarded without refund or exchange.
If your request is approved, we will provide return instructions. Customers must follow those instructions exactly.
7. Shipping Costs for Returns
If the return is approved because of our error or a verified defect, NOC LIFE may cover return shipping at our discretion.
If a return is sent without authorization or for a reason not covered under this policy, the customer is responsible for all shipping costs and the package may be refused.
8. Limited Drops and Special Releases
All limited drops, exclusive releases, promotional items, sale items, and specialty products are final sale and are not eligible for return or exchange unless they arrive damaged or incorrect.
9. Incorrect Shipping Information
Customers are responsible for entering the correct shipping address at checkout.
If an order is returned due to an incorrect or incomplete address provided by the customer:
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Original shipping charges will not be refunded
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Additional shipping fees may be required before reshipment
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If the customer requests cancellation after shipment, the order may be treated as final sale
10. Refused Packages
If a package is refused or rejected by the customer after shipment, the order may be subject to:
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Return shipping fees
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Original shipping charges
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Restocking or handling deductions, if applicable
Any refund issued in these situations will be at our discretion.
11. Chargebacks and Disputes
Customers agree to contact NOC LIFE first regarding any order issue before filing a payment dispute or chargeback.
Filing a false or improper chargeback for an order that was delivered correctly and in accordance with this policy may result in denial of future service.
12. Right To Refuse Returns
NOC LIFE reserves the right to deny any return, exchange, or refund request that does not meet this policy or appears fraudulent, abusive, or outside the allowed timeframe.
13. Contact Us
To report a damaged, defective, or incorrect item, contact us at: